Services Survey Form

Economic Times Survey : Cognitive, Social and Behavioral Development of Human Capital – Requesting Inputs

Name*

First Last

Company Name

Designation*

Phone*

Email*

Questions:

1. Do you agree that social, cognitive and behavioural skill training leads to increased productivity and higher revenue?*

Yes
No

2. Which of these social, cognitive and behavioural skills would you look for in your employees? Please select two relevant options*

Listening skills
Empathy
Self-control and positive attitude
Depersonalization
Assertiveness and conflict resolution
Specify any other:

Please Specify

3. List the options from Q2 in order of priority/desirability/importance in your industry. (in ascending order)*

1)	2)	3)	4)	5)

4. Has your organization previously conducted or planned any training sessions for social, cognitive and behavioral skills?*

Yes
No

5. If yes, in what time frame have you seen a return on your investment?*

Within a Year
Less than 2 years
More than 2 years
Specify if other

Please Specify

6. How do you train or eventually plan to train employees at the floor-level?*

Internal training
External vendor
Online/offline training
Specify any other

Please Specify

7. If no, when do you plan to implement skilling programs in the near future?*

In one month
In three months
In six months
In 12 months
Specify any other

Please Specify

8. In your industry, how can an organization resolve potential skill gaps?*

Only by upskilling
Mainly by upskilling
By both hiring and upskilling
Mainly by hiring
Only by hiring

9. Why do you think social, cognitive and behavioral skills are relevant for your sector or organization (select all that apply)*

Save on resources
Increase productivity
Analyze options
Building confidence
Specify any other

Please Specify

10. Where do you see scope for most improvement in your organization’s performance?*

Better customer-satisfaction
Improved marketing communication for increased sales
Specify any other

Please Specify

I Agree*

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Services Survey Form

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