BFSI Survey Form

Economic Times Survey : Cognitive, Social and Behavioral Development of Human Capital – Requesting Inputs

Name*

First Last

Company Name

Designation*

Phone*

Email*

Questions:

1. Do you agree that social, cognitive and behavioural skill training leads to increased productivity and higher revenue*

Yes
No

2. Which of these social, cognitive and behavioural skills would you look for in your employees? Please select two relevant options*

Effective and emphatic communication skills
Willingness to learn new skills – technical and non-technical
Negotiation and crisis management
Ability to navigate setbacks and be resilient
Specify any other

Please Specify

3. List the following skills in order of priority/desirability/importance in your industry. (5: highest priority and 1: lowest priority)*

a) Listening emphatically and understanding client needs	b) Finessing the value proposition and delivering sales pitches effectively	c) Establishing self-credibility and building partnerships	d) Analysing data and taking smart business decisions	e) Ready to learn from setbacks, failures

4. Has your organization previously conducted or planned any training sessions for social, cognitive and behavioral skills?*

Yes
No

5. If yes, how and in what time frame have you seen a return on your investment?*

Within a Year
Less than two years
More than two years
Specify if other: Please share some statistics such as yield time, productivity markers, change in customer satisfaction etc.-

Please Specify

6. In your industry, how can an organization resolve potential skill gaps?*

Only by upskilling
Mainly by upskilling
Both hiring and upskilling
Mainly by hiring
Only by hiring

7. At which level of organizational hierarchy do you feel the need for upskilling is the highest?*

Entry-level
Mid-management
Leadership
Specify if other

Please Specify

8. According to your sales team, which of these is the toughest to overcome? OR Which of these areas pose the biggest challenge for your sales team?*

Cross-selling
Upselling
Building long term relationships
All the above

I Agree*

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BFSI Survey Form

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